Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to the Stitch & Style Creations FAQ page! Here, we've compiled answers to some of the most commonly asked questions to help you navigate your shopping experience with us. If you have a question that's not addressed here, please don't hesitate to reach out to us directly.

1. Do you accept custom orders? Yes, we love creating custom pieces tailored to your preferences! Contact us to discuss your vision, and our artisans will work with you to bring it to life.

2. How long does it take to process and ship orders? Orders typically take 1-2 business days for ready to ship items, and 7-10 business days for custom and made to order items before shipping. Shipping times vary depending on your location and the shipping method selected at checkout.

3. What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All transactions are processed through a secure payment gateway to ensure your information is protected.

4. Can I track my order? Yes, once your order has been shipped, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

5. What is your return policy? Due to the handmade nature of our products, all sales are final unless an item arrives damaged or defective. Return exemptions may be evaluated on a case-by-case basis, and a processing fee may apply. Please refer to our Return Policy for more information.

6. Do you offer gift wrapping services? Yes, we offer gift wrapping services for an additional fee. Simply select the gift wrapping option at checkout, and your order will be beautifully wrapped and ready to give.

7. Can I visit your store in person? At this time, our boutique is primarily online-based. However, we occasionally participate in local markets and events. Follow us on social media or subscribe to our newsletter for updates on upcoming appearances.

8. How can I contact customer service? You can reach our customer service team via email at cs@stitchandstylecreations.com. We're here to assist you with any questions or concerns you may have.

We hope this FAQ page has been helpful in addressing any questions you may have. If you need further assistance, don't hesitate to get in touch. Thank you for choosing Stitch & Style Creations!