Refund policy

Return Policy

At Stitch & Style Creations, we take pride in the craftsmanship and quality of our handmade creations. Due to the unique nature of our products, all sales are final. We do not accept returns or offer refunds unless an item arrives damaged or defective.

Return Exemptions:

In exceptional cases, we may evaluate return requests on a case-by-case basis. However, approval of returns is not guaranteed, and exemptions are granted at our discretion. If you believe your situation warrants an exemption, please contact us within [number] days of receiving your order to discuss your concerns.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photographic evidence of the issue. We will assess the damage and, if necessary, provide instructions for returning the item for a replacement or refund.

Return Process:

  1. Contact us: Email us at cs@stitchandstylecreations.com. within 5 business days of receiving your order to initiate a return request. The receiving date is determined by the delivery date recorded with the shipping carrier.

  2. Evaluation: We will review your request and provide further instructions if a return is deemed appropriate.

  3. Return Shipping: If your return is approved, you will be responsible for shipping the item back to us in its original condition and packaging. Please ensure the item is securely packaged to prevent damage during transit.

  4. Processing Fee: A $25 processing fee will apply to all approved returns. This fee covers administrative costs associated with processing your return.

  5. Refund or Replacement: Once we receive and inspect the returned item, we will notify you of the status of your refund or replacement. Refunds will be issued minus the processing fee, and replacements will be sent out promptly, subject to availability.

Contact Us:

If you have any questions or concerns about our return policy, please don't hesitate to contact us at cs@stitchandstylecreations.com. Our customer service team is here to assist you and ensure your satisfaction with your Stitch & Style Creations purchase.

Thank you for your understanding and support.